Refund policy

At BYSHANZA, we take pride in the quality of our print-on-demand products. Due to the custom nature of our items, all sales are final, and we do not accept returns or exchanges unless your order arrives damaged or defective.

Damaged, Misprinted, or Defective Items:

If your item arrives damaged or has a printing defect, we will replace it at no cost.
Please contact us within 7 days of delivery at shanzamaang@gmail.com
Include:

Order number

Photos of the issue

Description of the problem

We will issue a replacement promptly.

Returns & Exchanges

Because each item is custom-made, we do NOT accept returns or exchanges for:
• Choosing the wrong size
• Change of mind
• Incorrect shipping address provided by the customer

Please double-check your order before placing it.

Order Cancellations:

• Orders may be canceled within 2 hours of purchase.
• After production begins, orders cannot be canceled or modified.

Lost Packages

If your order is lost in transit, we will investigate and issue a replacement.

Non-Returnable Items

• Personalized items
• Clearance items
• Digital items
• Gift cards

Note: Colors, sizes, and designs may slightly vary from what appears on your screen due to printing processes and monitor settings