Refund policy
Return and Refund Policy
At BYSHANZA, we want you to shop with confidence. Please read our Return and Refund Policy carefully before placing an order.
This policy explains how we handle return requests, damaged or defective products, incorrect orders, and refunds for purchases made through our online store.
Our products, including watches and abayas, are sourced through third-party suppliers. However, BYSHANZA remains your point of contact for customer service and return or refund requests.
Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.
1. Change-of-Mind Returns
BYSHANZA does not offer voluntary returns or exchanges simply because a customer changes their mind, chooses the wrong size, selects the wrong colour, or no longer wants an item, except where required by applicable law.
Please carefully review product descriptions, size information, colour options, photographs, and other product details before placing your order.
Important: This policy does not remove any cancellation, return, refund, or other rights that may apply to your purchase under the laws governing your transaction.
2. Damaged, Defective, Incorrect, or Misdescribed Items
If your order arrives damaged, defective, incorrect, or materially different from its description, please contact BYSHANZA as soon as reasonably possible.
When contacting us, please provide:
- Your order number.
- A clear description of the issue.
- Photographs or videos showing the problem, where reasonably available.
- Any additional information reasonably necessary to assess your request.
For watches, this may include photographs of visible damage or a video demonstrating a functional problem.
For abayas, this may include photographs showing damage, an incorrect item, or a significant discrepancy from the product description.
We will review your request and determine the appropriate next steps in accordance with applicable law.
Depending on the circumstances and your legal rights, an appropriate resolution may include a repair, replacement, refund, or another available remedy.
Submitting a request does not automatically guarantee a particular outcome. However, we will not refuse a remedy that you are legally entitled to receive merely because a supplier declines to reimburse us.
3. How to Request a Return or Refund
To report a problem with your order or request a return or refund:
- Contact us using the details in the Contact Us section below.
- Include your order number and explain the reason for your request.
- Provide supporting photographs, videos, or other relevant information where reasonably available.
- Wait for our instructions before shipping any item back.
We will review your request and explain the next steps, including whether a physical return is necessary.
Please do not send products to an unconfirmed address. Return arrangements must be approved and the correct return address provided before an item is shipped back, except where applicable law requires otherwise.
Please contact BYSHANZA directly rather than contacting our suppliers. We will manage communication about your order and any necessary supplier coordination.
4. Return Shipping Costs
Return shipping arrangements depend on the reason for the return and the requirements of applicable law.
For voluntary change-of-mind returns that we are not required to accept, our policy is not to offer returns or exchanges.
For damaged, defective, incorrect, or misdescribed products, we will explain the applicable return arrangements and any shipping-cost responsibilities when reviewing your request.
Nothing in this section requires a customer to bear costs that BYSHANZA is legally required to cover.
5. Product Inspection and Return Conditions
Where a return is accepted, we may ask you to provide the item for inspection or assessment.
Unless applicable law provides otherwise, please keep the product, packaging, tags, accessories, and any accompanying items in their original condition while your request is being reviewed.
For watches, please retain any supplied packaging, accessories, and documentation where available.
For abayas, please retain the original tags and packaging where available.
We may consider the condition of the product when assessing a return, to the extent permitted by applicable law.
A product's use or handling will not automatically remove any statutory rights you may have concerning a defective, incorrect, or misdescribed item.
6. Refunds and Replacements
After reviewing your request and any necessary evidence, we will inform you of the proposed resolution.
Depending on the circumstances and applicable law, this may include a refund, replacement, repair, or another appropriate remedy.
Refunds will be processed using the original payment method where practicable, unless otherwise agreed or required by law.
The time required for a refund to appear in your account may depend on your payment provider or financial institution. We will communicate any applicable processing arrangements when your request is approved.
We do not promise a particular refund or replacement outcome before reviewing the circumstances of the case. However, any remedy required by applicable law will remain available regardless of our supplier's reimbursement decision.
7. Supplier and Fulfilment Arrangements
BYSHANZA sources certain products through CJdropshipping and other third-party suppliers.
Supplier claim procedures, evidence requirements, reimbursement arrangements, and return instructions may differ depending on the product and supplier.
These arrangements govern our dealings with suppliers and do not independently determine the rights you have as a BYSHANZA customer.
We will handle the necessary supplier communications and advise you of any information or action reasonably required from you.
Customers are not required to negotiate refunds or replacements directly with our suppliers.
8. Order Cancellations
If you wish to cancel an order, please contact BYSHANZA as soon as possible.
Whether an order can be cancelled before dispatch depends on its fulfilment status and any applicable legal requirements.
If an order has already been dispatched, cancellation may need to be handled under the applicable return or withdrawal process.
Nothing in this section limits any cancellation or withdrawal rights that apply under consumer protection law.
9. International Customers
BYSHANZA serves customers in different countries. Return, cancellation, refund, and consumer protection requirements may vary according to the customer's location and the laws applicable to the transaction.
For example, some jurisdictions provide specific cancellation rights for online purchases even when an item is not defective.
This policy will not be interpreted as removing any mandatory consumer rights that apply to your purchase.
If you have questions about your rights or the return process, please contact us before sending an item back.
10. Contact Us
For return requests, refund inquiries, damaged or defective products, incorrect orders, or order cancellations, please contact BYSHANZA directly.
Email: byshanzastore@gmail.com
Please include your order number and a clear explanation of your request so we can assist you.
We appreciate your business and the opportunity to resolve any issues with your order.